1. Introduction
Welcome to www.dixonai.com (the “Site”). The Site, its content, and any services accessed through it are provided by Dixon AI Ltd (“Dixon AI”, “we”, “us” or “our”). By accessing or using the Site you agree to these Terms & Conditions (“Terms”). If you do not agree, do not use the Site.

These Terms sit alongside any separate written service / event contract you have with Dixon AI (for example, for training, consultancy, or bespoke services). Where there is a separate contract, that contract governs the specific service, and these Terms apply to use of the Site and, where referenced, to standard online purchases and bookings.

2. Definitions
Services means any training, events, digital content, consultancy or other services offered by Dixon AI via the Site.
User Content means any material you post, upload, submit or transmit to the Site.

3. Your use of the Site
You may use the Site only for lawful purposes and in accordance with these Terms. You must not:

• use the Site in any way that breaches local, national or international law;

• misuse the Site to transmit viruses, spam, or other harmful material;

• infringe third-party rights or post unlawful content.

We may suspend or terminate your access if you breach these Terms.

4. Accounts, passwords and security
Where the Site requires an account, you are responsible for providing accurate information and for maintaining confidentiality of your account credentials. You must notify us immediately if you suspect unauthorised access.

5. Bookings, purchases and payment terms
When you purchase courses, AI360 subscriptions, seats, or other Services via the Site, the purchase confirmation (or invoice) will set out the service, price and applicable payment terms, where payment has not already been completed via the Site.

Unless otherwise stated, invoices and payment terms follow our standard approach: event fees are invoiced in the month of the event and payment terms are 30 days from the invoice date. We accept bank transfer for invoiced payments where stated. (See our Event Terms for full payment details.)

6. Cancellation and refunds
Cancellations must be made in writing.

6.1 Website purchases (Online Training Courses and AI360)
For online training courses and AI360 services purchased directly via the Site, you are entitled to a full refund within 14 days of purchase, provided that:
 

• the request is made within 14 days of the original purchase date; and

• the Service has not been materially used, accessed, or completed in a way that would reasonably indicate consumption of the product.
   

We reserve the right to refuse a refund where we reasonably believe the Service has been substantially used or where there has been an attempt to take advantage of the refund policy.

6.2 Event bookings and invoiced services
Cancellations made more than 14 days before an event are eligible for a full refund.
Cancellations within 14 days of an event are non-refundable.

If we cancel or reschedule an event, we will offer an alternative date or a full refund. These booking and cancellation rules apply to event bookings unless the specific order confirmation or contract states otherwise.

7. Non-attendance
No-shows or failure to cancel may result in full charges for the booked Services.

8. Intellectual property
All content on the Site and materials provided during Services (including training materials, methodologies and other proprietary material) are the property of Dixon AI or our licensors. Participation in Services does not grant rights to reproduce or adapt our IP except where we expressly grant permission.

9. Confidentiality & non-disclosure
Participants and clients shall maintain the confidentiality of proprietary information and materials shared during Services. You must not disclose, distribute or reproduce any such material without our prior written consent.

10. Image & media use
By attending in-person events or participating in Services you consent to the potential capture and use of photographs, audio and video for Dixon AI’s internal training, promotional materials and communications unless you notify us in writing that you do not consent.

11. Warranties, no liability for decisions
The Site and Services are provided on an “as-is” basis. Dixon AI does not accept liability for decisions or actions taken by clients or delegates based on training, materials or guidance. We provide guidance and recommendations, but outcomes depend on how customers apply them.

12. Limitation of liability
To the maximum extent permitted by law, Dixon AI’s liability for any claim arising out of these Terms is limited to the fees paid by you for the specific Services giving rise to the claim. We shall not be liable for indirect, incidental, special or consequential losses.

13. Force majeure
We shall not be liable for any delay or failure to perform due to circumstances beyond our reasonable control (acts of God, pandemics, strikes, government restrictions, etc.).

14. Changes to Terms
We may update these Terms from time to time. We will publish a revised effective date on the Site. Continued use of the Site after updates constitutes acceptance.

15. Third-party links and services
The Site may include links to third-party websites or integrate services (for example CRM services used for registrations). Use of such third-party services is subject to the third party’s terms and Dixon AI is not responsible for those services.

16. Termination
We may suspend or terminate access to the Site or services for breach of these Terms or as otherwise permitted by law.

17. Indemnity
You agree to indemnify, defend and hold harmless Dixon AI from any claims, losses or liabilities arising from your breach of these Terms or unlawful use of the Site.

18. Severability & waiver
If any provision is invalid or unenforceable, the remaining provisions remain in force. Failure to exercise a right is not a waiver.

19. Governing law & jurisdiction
These Terms are governed by and construed in accordance with the laws of England & Wales. Disputes shall be subject to the exclusive jurisdiction of the English courts.

20. Contact
For contract, billing, or policy enquiries contact us at hello@dixonai.com (or your primary business email).